Return & Refund Policy
It is the intention of Alert Printing Pty Ltd to provide our customers with products that meet the specifications stated on our web site as well as our customer’s expectations. In the unlikely event that our customer’s expectations are not met, we ask that the customer emails us immediately with photos and a description of the problem and we will make every effort to reach a fast and mutually agreeable resolution.
It is important to note that all of our signage/printing material is custom printed with artwork which the customer approves prior to printing, so it is essential that you select your product and check your artwork very carefully. It is also important to note that the colours in the artwork proof displayed on your screen are not accurate. Colours will print differently on different printers and materials and will display differently on different computer screens. If a colour is important it is essential that a Pantone (PMS) colour is advised prior to the artwork proof being approved, so we can do our best to achieve the closest possible colour match.
Alert Printing Pty Ltd will repair or replace any products which are not as stated on our website, not as shown on the approved artwork proof (please note the above paragraph regarding colours) or are found to be defective within the warranty period stated on our website.
In the event of a warranty issue being notified, and photos of the issue being received, Alert Printing Pty Ltd will:
If notified within 3-4 days of the goods being received by the customer:Replace the goods at no cost to the customer if any printing defect from our side.
If notified later than 3-4 days of the goods being received by the customer:Require the customer to return the goods to Alert Printing Pty Ltd (at the customer’s cost). We will then repair or replace the goods and return them at no cost to the customer
In the event of a warranty claim, Alert Printing Pty Ltd’s liability will be limited to the cost of repairing or replacing the goods. Alert Printing Pty Ltd will not be liable for any associated costs incurred by the customer as a result of a warranty claim. This includes, but is not limited to, the cost of installing the signage that is the subject of the warranty claim. It is essential that all signage is carefully inspected at time of receipt – and approved or rejected by the customer prior to the customer arranging installation of the signage.
**Refunds are not offered for custom printed products.